MOHEEN's CV
Profile summary
Versatile Front Desk Supervisor with 3 years of experience across 3 organizations. Competent in front office operations, staff supervision, and administrative support. Committed to maintaining efficient daily operations and delivering dependable service standards.
Career highlights
Front Office Supervision: Managed front office operations across shifts while overseeing staff supervision, daily administrative reporting, and team performance development.
Administrative Operations: Contributed to administrative operations by supporting office workflows, daily record management, and calculating daily clock cards to verify attendance accuracy.
Guest Service Operations: Handled customer inquiries, managed check in and check out procedures, and resolved guest requests and complaints according to brand standards.
Key skills
ProfessionalStrong Organizational Skills Quick Learner Decision making Multi-Tasking Team player Leadership Patient tact and courtesy Communication Education Background M L Sultan Matirc Grade 12 Completed in 2008 Tertiary Education Microsoft Office Windows Internet Microsoft Excel Microsoft Power Point Opera and Hotelogix in PMS Micros (POS) MS Office MS
SkillsVicas CID system My Contact 192 Khan Road Pietermaritzburg ACCOR PRE OPENING DUTY MANAGER AT QATAR GLOBAL SPORTS EVENT Confident and effective dealing with general public Achieving targets and results under pressure within a competitive marketplace Highly motivated dedicated and versatile with excellent communication and interpersonal skills Strong organization ability with sound administration skills ADMIN ASSISTANT WILLOWTON OIL & CAKE MILL FRONT DESK SUPERVISOR COURTYARD BY MARRIOTT WTC ABU DHABI Jun 2022 to Feb 2023 January 2021 to November 2021 November 2016 to January 2020 Preparation of SOP’S and working with senior level multinational team members Mentored and motivated staff in regard to punctuality appearance performance attitude and leadership Keeps abreast of all emergency procedures hotel promotions product knowledge and VIP arrivals Hire train and supervise front office employees ensuring thy provide excellent guest services Headed and managed all sections of the front office department during the night/day shift in order to ensure the highest Oversaw front office operations such as check in check out and providing assistance with regards to requests and complains standards of service Coordinated meetings with clients as necessary while ensuring that the client's availability aligns with employees' schedules and Used calendar tools and programs to organize and share meeting information with both clients and employees Calculation of clock cards making sure that they are accurate on a daily basis Setting of time management goals to make sure that all administrative tasks are complete accordingly Reduced costs to purchase monthly supplies such as papers folders and envelopes by researching several distributors and tried to find bulk discounts Verification of payment for stay including incidental costs by obtaining credit card information upon check in Implemented monthly training calendars according to the assessment of the team Assisting FOM in ensuring the smooth and efficient overall day to day operation of the front desk Daily preparation of documents and reports and Checking Paymasters and follow up to close them Guided trained developed and managed the performance of direct subordinates to ensure the efficient running of the front office department at all times EXECUTIVE CLUB LOUNGE AGENT WALDORF ASTORIA DUBAI HEAD WAITER THE WESTIN ABU DHABI GOLF RESORT AND SPA (PRE OPENING) UAE August 2015 - September 2016 DECEMBER 2011 - DECEMBER 2012 Greets guests with a warm welcome upon arrival during check in and checkout process Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in Updates VIP arrivals on a daily basis and ordering of VIP amenities Entered and updated new customer details according to administrative guidelines Answers calls and responds to emails Handling Food & Beverage Reservation and Events if needed Coordinate with other Departments to ensure guest requests are met on arrival Escorting of guest to their rooms Assists guest with transportation and tours if required Serves refreshments upon arrival References available on request GUEST SERVICE AGENT January 2013 - July 2015 Handles customer inquiries both telephonically and by email and distribute accordingly CID – Monitor input into CID and double check entries CID - Ensure all relevant documents are in order according to police standards Handling guest complaints and execute according to brand standards Lost and Found report Operates micros system Take In-Room Dining orders and provides suggestions while trying to up sell Collaborates with Engineering Department in regards of work orders and defects In several outlets such as all day Dining The Lounge Sports Bar and Fine Dining Train and supervise restaurant servers to give high standards of service in terms of time TuaOity and personaOi]ation Supervises the miseenpOace of the assigned station to ensure a smooth service during operation Inspect taEOe Oayouts in the station ensuring that they meet the standards set $ssign duties ensuring eTuity of ZorN Patient, tact, and courtesy Opera MS Excel
Professional experience
ACCOR PRE OPENING DUTY MANAGER
QATAR GLOBAL SPORTS EVENTADMIN ASSISTANTJun 2022 - Feb 2023
WILLOWTON OIL & CAKE MILLContributed to administrative operations supporting office workflows and daily record management. Handled scheduling priorities and resource requirements to support internal team coordination.
- Calculated daily clock cards to verify attendance accuracy.
- Set time management goals to complete administrative tasks on schedule.
- Researched several distributors and negotiated bulk discounts to lower monthly supply purchasing costs.
FRONT DESK SUPERVISORJan 2021 - Nov 2021
COURTYARD BY MARRIOTT WTC ABU DHABISupervised front office operations covering day and night shifts, handling administrative reporting, team performance development, and client meeting schedules while monitoring VIP arrivals, emergency protocols, and hotel promotions.
- Implemented monthly training calendars based on team assessments and prepared standard operating procedures for the department.
- Oversaw check in and check out procedures, verified guest payments and incidental costs, and handled guest complaints and requests.
- Mentored staff regarding punctuality, appearance, performance, attitude, and leadership while assisting management with day to day desk operations.
Education
Matirc Grade 12Jan 2008
M L Sultan